Green Man Gaming says sorry for sending out broken Titanfall 2 and Battlefield 1 keys
Prepare for.
Green Man Gaming users are have complained about receiving broken Titanfall 2 and Battlefield 1 keys.
Customers took to Reddit over the weekend to express their frustration after finding keys they had bought were invalid, and keys they had bought as part of pre-orders simply failed to turn up.
Reddit user webox bought two copies of Battlefield 1: one for himself, the other for his brother, with the intention of playing over the weekend. One key worked, the other was invalid.
"I already requested a ticket but I haven't got any response whatsoever," he wrote.
Redbulljunkie00 bought a Titanfall 2 key from GMG, and, as expected, received a confirmation email on launch day (28th October). However, as of yesterday (Sunday, 30th October), he had yet to receive his key.
"I have purchased a product, received nothing, and have no way to contact the vendor," he wrote. "I will never be purchasing from GMG again. This is a horrible experience."
It looks like GMG is dealing with a significant backlog of support tickets right now, so there's no telling when those affected will receive working keys.
Here's a statement the online shop sent to Eurogamer:
Unfortunately, this is not the first time GMG has had key problems with a big launch. A similar thing happened when Overwatch came out in May, and when Assassin's Creed Syndicate launched last year.