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Since it was released last year, one of the main criticisms of the highly addictive massively multiplayer role-playing game "EverQuest" has been the shoddy customer service and poor technical support offered for the game. Recently George Scotto was given the unenviable task of "rebuilding the customer service department at Verant" to answer those criticisms, and in an interview on CorpNews he explains the changes that are underway. "We're increasing staff, we're increasing coverage for our European users, and also trying to help out our Asian and Australian groups".

Gamers.nl previews the Counter-Strike bot for Half-Life

The latest UK release information has arrived from Electronic Arts and UbiSoft, with several notable changes. UbiSoft's vehicle-based action game "Infestation" has slipped a couple of weeks to an August 18th release, while EA Sport's latest round of soccer games ("FA Premier League Stars 2001" and "Football Manager 2001") have both slipped a week to August 25th.

Today's preview here on EuroGamer takes a look at "Baldur's Gate II : Shadows Of Amn", the sequel to the hit role-playing game "Baldur's Gate". With more monsters, more spells, more character classes, more items, higher resolution graphics, an all-new plot carrying on from the original game, and the return of Minsc and his miniature giant space hamster Boo, what more could you want from a sequel? To find out more, read our preview, which also includes two exclusive new screenshots from the game.

, the company behind classic games like "Dagger Fall" and "Terminator : Future Shock", is currently hard at work on the latest installment of their "Elder Scrolls" RPG series - "Morrowind". But the release of the game won't mark the end of its development, as Bethesda will be releasing a "Construction Set" for the game, allowing players to create "plug-ins" to add their own content to the game.

One of the surprise hits of 1998 was "Baldur's Gate", a decidedly old school isometric role-playing game based on the paper and pencil game "Advanced Dungeons & Dragons" and its popular Forgotten Realms campaign setting.

Iceland is probably better known for its volcanoes and Björk than for its computer games, but an Icelandic company called CCP is currently hard at work on their debut game, an online Elite-style space combat / trading game called "EVE". In an interview on RPGVault, designer Thorolfur Beck mastered the art of understatement by describing the game world as "quite large".

The official Dungeon Keeper 3 website has been updated with news that the third installment in Bullfrog's classic strategy game series has now been "put on hold" indefinitely. "A third episode of the Dungeon Keeper saga was underway, but opportunities to develop new intellectual properties on new platforms such as PlayStation 2 have meant that DK3 has been put on hold", according to the update. "There are currently no plans for another Dungeon Keeper game, however it remains an important franchise and there may be opportunities for us to pursue that direction in the future".

Although the Unreal-engined role-playing / first person shooter hybrid "Deus Ex" has been available in the US for quite a while now, it is only this Friday that the game finally makes it appearance on this side of the Atlantic. To celebrate the game's long awaited European release, EuroGamer has today posted its review of Deus Ex.

German publisher BlueByte have announced their first online-only title, "Battle Isle : DarkSpace. Being developed by a Texas-based company called Palestar, this latest installment in the long-running Battle Isle series will be a break from tradition, taking the franchise into orbit for a 3D accelerated space-bound action-strategy game.

The Strike Force team have posted six new shots of grenades in action from their Unreal Tournament mod

Basing a computer game on the cult TV series "Dukes of Hazzard" was perhaps an obvious choice, given that almost every episode involved racing up and down dirt tracks in a brightly painted American muscle car, leaping over hedges and bridges, and making the local law enforcement officers look like idiots. The $64,000 question is, was that really enough of a concept to base an entire game around, or is it all just a little too repetitive? Read our review of "Dukes of Hazzard : Racing For Home" to find out!

Publisher Mattel Interactive has sent us their latest UK release schedule, which includes news that the promising looking real-time strategy game "Warlords Battlecry" has slipped to an August 25th release, while "Reach For The Stars" is now due for September 29th, and the latest installment of the Close Combat series has been renamed "Close Combat : Overlord". For all the latest information, check EuroGamer's UK release date list, now tracking over 100 games due for release in the UK over the next year.

One of the big aims of DirectX 8 is to make Windows a more user-friendly operating system for gamers, and an important part of that is detecting and configuring controllers - flight sticks, joypads, steering wheels and so on.

It has been announced that Pan Interactive will be publishing Simon & Schuster Interactive's games based on the long-running Star Trek TV series "Deep Space Nine" here in Europe.

Our competition to give away five copies of Microsoft's "Flight Simulator 2000 Professional Edition" is now over! For the last week people have been e-mailing us to complete the sentence "Flying a jumbo jet is fun, because...", with somewhat mixed results. Our team of trained monkeys spent all this morning sifting through the entries to weed out the Americans who had entered the competition (what was the first rule?), and then we selected the five best entries, which you can now find on the competition page for your entertainment and edification.

More and more developers are licensing other companies' game engines these days rather than developing their own from scratch, and one of the most popular at the moment is the LithTech engine. Monolith's CEO, Jason Hall, has explained in an interview just why engine licensing is becoming so common, and unsurprisingly it all comes down to money and the relationship between publisher and developer...

Quake3Mods.net reviews the Rocket Arena 3 mod

The "Heroes of Might & Magic" series is something of an enigma - despite an increasingly outdated graphics engine, sticking resolutely to its turn-based roots in this age of real time strategy, and being based in a distinctly unfashionable fantasy world of elves, dwarves and dragons, somehow the yearly additions to the series still manage to sell by the bucket-of-never-ending-water full.

In this age of real time 3D graphics, the "Heroes of Might & Magic" series has stuck resolutely to 2D sprites and epic turn-based strategy with strong role-playing elements. In November, publisher 3DO will try to bring the addictive gameplay of the long-running series to a wider audience with the release of "Heroes Chronicles", four new "episodic" games to be released simultaneously at a budget price of just £15 a piece. Read our preview to find out more...

One of the biggest criticisms of Quake 3 Arena when it was first released last year was its lack of variety, as the game only featured deathmatch and a handful of CTF maps out of the box. The "Quake 3 : Team Arena" add-on pack should fix this, adding several new team-oriented multiplayer modes as well as new weapons, models and maps. In an interview on CorpNews, id Software designer and resident Brit Graeme Devine talks about some of the changes the developers have made to the game to improve its teamplay features, including the ability "to define your own clan, your own clan colors".

It's been revealed that Chris Vrenna will be composing the soundtrack for the bizarre looking "American McGee's Alice", a third person action-adventure game using the Quake 3 engine and based on Lewis Carroll's classic children's stories about Alice and her adventures in Wonderland and Through The Looking Glass.

Explaining how a tactical RPG works without it sounding dull is not an easy job. By its nature the game requires hit points, action points, attack types, defence bonuses, upgrades… still here? FM3 has this in droves and introduces it gently step by step through the first few missions in a manner that leaves you considering the possibilities the game holds rather than the TV Guide. The game is played out on a series of terrains occupied by your crew, their opponents, and any obstacles the game sees fit to inject. Set in a typical Japanese future this can be anything from skyscraper filled cityscapes to dark claustrophobic underground bases, all displayed in rotatable isometric 3D. During the missions you progress by making your move and any consequently possible attack character by character with the enemy then getting a chance. Movement is handled in chess like fashion, affected by each Wanzer's characteristics. In this we find the strategic core of the game. As characters progress through the story they gain points for the wanton devastation they wreak on opponents, these boosting their own skills as well as providing greater resources for the Wanzers they pilot. Wanzers are built from individual components for the body, left and right arms and legs and during battle are randomly attacked and degraded by fighting. From this it doesn't take a genius to work out that different body part combinations and weapons can radically affect a Wanzer's combat style. In the heat of battle the trick of course is to get the balance right.

have released a demo version of their forthcoming Unreal engined action-adventure game, "Star Trek DS9 : The Fallen". You will take on the roles of Captain Sisko, Major Kira and Lt. Commander Worf from the long-running TV series as they try to recover three powerful orbs before a Bajorean cult can find them and use them to bring back their fallen prophets, the Pah-Wraiths. Weighing in at just shy of 90Mb, you can download the playable demo from any of the following sites -

Baseball is perhaps not the most popular of sports here in Europe, but with 3DO claiming that their latest Sammy Sosa game is the best baseball game money can buy, EuroGamer's resident baseball fan Keith "DNM" Ellis put the game through its paces to see if it can live up to the hype. For a full end of season report on the game, read our review.

Baseball is to the Americans what cricket is to the English. Ask anybody on the other side of the Atlantic, and you will almost certainly get laughed at if you even whisper the word 'cricket'. Similarly here in England, baseball is hardly the most popular of sports.

Engine licensing is big business in the gaming industry today, with the Quake 3, Unreal and Lithtech engines amongst the most popular. One of the more unusual uses we've heard about for the Unreal engine so far though is "Virtual Graz : Run For The Future", a game designed by Bongfish and the Computer Graphics & Vision group at the Graz University of Technology in Austria

Today's review here on EuroGamer takes a look at "Motocross Madness 2", the wild motorbike racing game from Microsoft and Rainbow Studios which sees players hurling their bikes through the air whilst doing hand-stands on their handle-bars. Or something. Is it even better than the original? Can the gameplay match the stunning 3D accelerated visuals? And is driving off the top of a cliff really a good idea? Read our review to find out!

Beauty, they say, is in the eye of the beholder. For the past couple of weeks I have been beholding Motocross Madness 2, Microsoft's latest hairdryer-'em-up, and my goodness is it beautiful.

Friday is release day for new computer games in the UK, and this week there are some real treats on offer - the long-awaited Formula 1 motor racing sim "Grand Prix 3" from Geoff Crammond is finally available, along with excellent comic book inspired first person shooter "KISS : Psycho Circus", and the updated "Aliens vs Predator : Gold Edition". Other releases include "The Flintstone's Bedrock Bowling" and "Stuart Little". Thanks as usual to Nemesis for confirming those.